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For your reference, we have included the original job posting below.
WebEx Technical Support Trainer
Job Number:
40829126
Company Name:
Cisco
Job Location:
RANCHO CORDOVA, CA US
Job Category:
Information Technology
WebEx Technical Support Trainer
Requisition #: R912000 Location: UNITED CHO CORDOVA
Job Title: WebEx Technical Support Trainer Region: AMERICAS
Area of Interest: Cisco Services (Formerly Customer Advocacy) Level of Experience: Experienced - Non Manager
Flexible Work Option: No
Job Description: The Cisco WebEx Technical Services Trainer is responsible for training activities and deliverables supporting our support community. The Cisco WebEx Technical Services Trainer is responsible for training activities and deliverables supporting our support community. This center of excellence role will work cross-functionality, enabling our support teams to successfully assist their customers on the Cisco WebEx products and services via learning solutions and programs. The position will work on projects of moderate scope and use analysis to assist, team members, and internal departments to develop training plans and content for our support organizations.
The successful candidate must work effectively within deadlines, and have a commitment to completing high quality deliverables on or ahead of schedule. He/she will be a team player, with high energy and be willing/able to collaborate, whether responding to other requests, or asking for assistance.
Job Role Specifics: . Practical knowledge using standard training methodologies - i.e. ADDIE model (Analyze, Design, Develop, Implement, and Evaluate) . Hands on experience in developing/repurposing content and delivering via blended delivery models (ILT, web based, on-demand (pre-recorded) etc.) . Conduct assessments and create training material content for Technical Services teams with various degrees of knowledge . Effectively manage multiple engagements in varying stages of fulfillment . Track and report on training courses, classes and comprehension . Travel as needed to provide onsite training . Contribute to the design, delivery, and support of the overall training strategy . Experience building and implementing certification programs . Participate as a subject matter expert on projects as directed . Collaborate with Cisco WebEx Technical Support Trainers, Readiness, and KB teams
. Other duties as required
Successful candidate will have the following skills and experience: . 3+ years training delivery experience including 1+ years of project management experience. . Experience with training delivery in a contact center is a plus . Experience working with existing technicalsupport teams also preferred. . Exceptional communication and customer service skills are required as well as advanced organization, time management, and analysis skills. . Skilled in Instructional Design methodologies with the ability to develop a course with minimal direction . Proven skills delivering technical coursework and training across various knowledge levels . Applied experience with LMS systems, course management, and reporting a plus . Hands-on experience various operating systems (Windows, Mac) preferred, required knowledge of Microsoft products (PowerPoint, Word, Excel, Project). . Experience with SAAS business models and delivery methods, including working knowledge of networking, system architecture, and client side software . Knowledge and experience with Unified Collaboration technologies and enterprise collaboration tools . Call Center Environment Experience/understanding. . Exceptional communication skills
