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For your reference, we have included the original job posting below.
Property Inside Claim Rep Trainee-Rancho Cordova/Sacramento, CA Job
Job Number:
40691700
Company Name:
Travelers Insurance
Job Location:
Rancho Cordova, CA US
Job Category:
Accounting & Finance
Property Inside Claim Rep Trainee-Rancho Cordova/Sacramento, CA Job
Property Inside Claim Rep Trainee-Rancho Cordova/Sacramento, CA Job Apply now » Date:Dec 7, 2011 Location:Rancho Cordova, CA, US
Solid reputation, passionate people and endless opportunities.
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Location: Rancho Cordova/Sacramento, California
SUMMARY: Travelers has built a solid reputation as a leading insurance company with endless opportunities for our talented and passionate employees who are committed to our company-s success - and their own. We are one of the leading insurance companies in the United States driving to be the best, and we need individuals who can help us stay in-synch with our customers- ever-changing needs. Our superior financial strength and consistent record of strong operating returns mean security for our customers and opportunities for our employees.
If you are curious and like to search for the truth, then put your 4 year degree and/or previous customer service experience to work with us. As part of the Travelers Team, you will be part detective and hero by developing relationships with our customers to get them back where they belong.
We are looking for results-driven, customer service focused individuals who have a sincere interest in helping people and building relationships over the phone. Through these relationships, you will investigate, evaluate and negotiate to resolve Property claims. You will reach out to the customer as quickly as possible and maintain contact throughout the life of the claim to keep the customer informed.
This is an entry level trainee position within a Fortune 100 company. The position provides extensive training and development opportunities for future growth within the company.
PRIMARY DUTIES: Participate in on-going training sessions for specific line of business.
Provide voice-to-voice contact within 24 hours of first report. Obtain facts from insurers, injured workers, claimants, agents, witnesses, attorneys and/or underwriters. Maintain contact throughout the life of the file, as needed.
Determine coverage/ compensability, facts of loss and degree of liability/exposure.
Work closely with Unit Manager or mentor to promptly resolve claim issues.
Refer claims as appropriate, based on exposure and established guidelines. Maintain quality claim files in accordance with appropriate best practices, recognize and implement alternate means of resolution.
Provide customer service contact to give, receive or exchange information.
EDUCATION/COURSE OF STUDY: College degree or equivalent business experience preferred.
COMPUTER SKILLS: Solid keyboard and PC skills, with experience in Word and Excel. Proficient use of technology; including, Microsoft Word, Excel, e-mail, Web-enabled applications, and database software.
OTHER: A general understanding of insurance. Solid interpersonal and customer service skills. Team focus. Results orientation. Flexibility and willingness to work early evening hours with some weekend hours. Executes plan to effectively and efficiently manage workload through planning, prioritizing, organizing and attention to detail. Strong decision making skills Demonstrated strong written, verbal and interpersonal communication skills including the ability to convey and receive information effectively.
File Management Technical Customer Focus Relationship Management Technology Leadership In A Matrix Environment Influence Strategic Thinker Creativity Initiative Collaboration Communication Trend Analysis
Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
