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Healthcare Director, Client Services
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| Job Number: | 26907925 | | Company Name: | Thomson Reuters | | Job Location: | Sacramento, CA US | | Job Category: | Media & Communication |
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Healthcare Director, Client Services
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Title: Healthcare Director, Client Services
Location: CA-Sacramento
Thomson Reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. Through its more than 50,000 people across 93 countries, Thomson Reuters delivers this must-have insight to the financial, legal, tax and accounting, scientific, healthcare and media markets, and is powered by the world's most trusted news organization. More information about Thomson Reuters and its financial performance can be found on />
The Healthcare & Science business of Thomson Reuters provides intelligent information to better manage the cost and quality of healthcare and accelerate scientific research and innovation.
Provide leading-edge healthcare information services at the strategic partnership level of our clients' organizations. Enhance Thomson-Reuters' partnership with and value to each client through increased relationships with their middle and senior management.
* Develop service agenda based on customer's business needs and work flow which would include any or all of the following: cost savings, profit-improvement strategies, workflow enhancement, productivity improvement, employee/member/constituent/beneficiary health status improvement, detection of fraud or other payment irregularities; implement contracted services; document return on investment.
* Manage financial and business objectives including contract revenue, value-add revenue, renewals, expenses and margins and accounts receivable targets.
* Oversee large scale healthcare system implementations.
* Lead client team to perform consulting engagements and engage in billable consulting activity, as appropriate and/or required.
* Manage evolving client expectations, needs and priorities, and collaborate with client team members to insured effective integration with consulting and service delivery capabilities and priorities.
* Manage and monitor client satisfaction, and recommend appropriate strategies, tactics and operational initiatives to continuously enhance client satisfaction.
* Continuously search for, recommend and implement process improvements; take a leadership role in fostering a quality improvement mindset.
* Manage and develop team members to their highest potential performance level. Provide regular and ongoing coaching around annual objectives and priorities as well as routine and unique business requirements. Provide formal feedback according to the established Thomson-Reuters performance management processes. Manage team interactions to obtain optimal team performance.
* Collaborate with peers to ensure sharing of knowledge and best practices.
* Graduate level education, MBA, MPHA, or equivalent education and experience.
* 10-15 years of experience in healthcare information consulting/systems, with client contact at senior levels and demonstrated business development skills.
* Proven history of ability to capture the attention and respect of key decision makers in the client environment by providing new and useful ways of managing healthcare costs and quality.
* Current or prior responsibility must have included revenue accountability in the $1,000,000 range.
* Strong Project Management skills and experience.
* Superior understanding of both new business development and consulting methodology.
* Superior presentation and communication skills.
* Extensive staff development and supervision skills.
* Ability to work across the organization, including Product Development, Sales, and Product Support functions to ensure that both current and future client needs are anticipated and mson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.
Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.
Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.
According to the U.S. Citizenship and Immigration Services (USCIS), the H-1B visa cap has been met for the fiscal year 2010 (October 1, 2009-September 30, 2010.)
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