Cultural Change Management (CCM) Trainer

Cultural Change Management (CCM) Trainer

Title: Cultural Change Management (CCM) Trainer
Location: United States-California-West Sacramento
Other Locations: null
Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 130,000 people of Xerox serve clients in more than 160 countries.

ACS is responsible for the development of a Health Enterprise System for Medicaid of California (Medi-Cal). The Cultural Change Management (CCM) Trainer will be part of the Operations Transition Team.. The CCM team will be responsible to support the operations implementation effort across all business functional areas. The CCM Trainer will be responsible to provide initial overview and orientation to all new Health Enterprise system(s) and application (s). Further will be responsible to develop or assist in developing messaging materials for each phase of the Health Enterprise development. They will be expected to work closely with the other parts of the Operations Transition Team, the Business Change Management (BCM) team and support staff. This position will require a balance of 60 % trainer and 40% consulting skills.
This position will require a high degree of flexibility and a passion to drive change the country's largest Medicaid system. We are looking for people comfortable in meeting with and presenting to Clients, Leadership, Colleagues, Coworkers, Technical and operational staff. Work collaboratively with the client, with minimum supervision and meet tight deadlines.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Responsibilities
· Very good handle in the training administration -assessing needs, designing, re-designing training programs. Developing materials using PowerPoint, Word and MS Excel, can navigate the internet and has good grasp of WebEx, CBTs, virtual training class rooms.
· Demonstrate an understanding of instructional design principles and adult education concepts
· Very good communication skills - written and oral, able to communicate complex concepts in simple understandable manner using simple words, analogies, etc. able to write a business case
· Good facilitation and training skills - presentation skills, audience impact, pleasant personality
· Consult with internal clients and subject-matter-experts to assess training needs and propose learning solutions.
· Demonstrated analysis skills and use of logic and creative problem solving methods to
investigate and resolve difficult problems with effective solutions
· Able to work collaboratively with multiple stakeholders to produce courses and projects that meet program requirements and provide value-added benefits to all involved
· Exhibits maturity in facing tough questions in a leadership class.
· Demonstrated problem-solving skills, attention to detail and focus on quality
· Experience that demonstrates high degree of self-direction, initiative and motivation; sense of urgency to meet established deadlines
· Manage multiple projects from initial analysis though post-project evaluation
· Major responsibilities and expectations may fluctuate as ad-hoc needs arisePreferred Experience/Qualifications

· 3 years experience delivering classroom training
· Experience working in Medi-Cal, State Medicaid, Medicare or Commercial Health Insurance
· Proficient with Microsoft Office including Excel, Outlook, Access.
· Ability to build and maintain excellent relationships with both clients and co-workers
· Ability to effectively work independently and lead projects in a cross functional team environment
· Experience working with a Learning Management System (LMS)
· Undergraduate degree in an appropriate field is required
· Experience with quality monitoring programs and systems (preferable)
· Six Sigma Lean certification (desirable)

ACS is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender/sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, the basis of genetic information or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodation(s) by calling or by sending an e-mail toaccommodations@.