Client Services CoordinatorTitle: Client Services Coordinator
Location: US-CA-Sacramento
Other Locations:
Work with client managers, the functional/matrix managers, staff and clients to ensure that projects are delivered on schedule and within budget, consistent with defined client expectations. Provide day-to-day support services for client management team including billing, contracts and metrics maintenance. This is an evolving service management role with responsibilities including but not limited to:
* Create and maintain detailed work plans for large projects; communicate and review work assignments with team; manage day-to-day project activities.
* Manage project scope, including project deliverables, timelines, client responsibilities and expectations, to pre-defined project financials. Make profitability transparent.
* Track issues and coordinate corrective action plans ensuring timely resolutions agreeable to the client.
* Prepare meeting materials and facilitate project status meetings with the client. Participate and coordinate all customer meetings for assigned projects (e.g., regular status meetings, internal operational meetings).
* Work closely with Client Director and the client team to ensure that client commitments are delivered on-time.
* Establish project billing numbers; assist team members with project related billing.
* Work through contract processes including amendments and 3rdparty agreements with clients and internal staff.
* In partnership with Client Management team, help manage financial and business objectives including contract revenue, value-add revenue, renewals, expenses and margins and accounts receivable Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, intellectual property and scientific, healthcare, and media markets, powered by the world's most trusted news organization.
The Healthcare business of Thomson Reuters provides insights -- information, benchmarks and analysis -- that enable organizations to manage costs, improve performance and enhance the quality of healthcare.
* Bachelor's degree or related work experience.
* 2-5 years of professional experience with increasing role responsibility.
* Excellent organizational and interpersonal skills.
* Excellent writing, verbal and leadership skills.
* Good presentation, questioning, and listening skills.
* Time management skills; ability to plan and organize multiple projects simultaneously.
* Demonstrated understanding of management of project scope and billing.
* Experience and desire to directly support external clients.
* Healthcare experience Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
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