API Technical WriterBusiness Title API Technical Writer
Requisition No. 60878BR
Category Tech - Writing
Subsidiary merce
Position Area US - California - Sacramento
Shift Day
Primary Job Responsibilities
We are looking for an API technical writer to join a team that is passionate about helping customers and driving growth for merce ().
About merce
merce is a high-energy startup within the larger eBay Inc. merce leverages the collective power of eBay Marketplaces, PayPal, Magento, other subsidiaries, and our developer community to help merchants and developers around the globe grow their businesses. Our platform provides a set of services and solutions for merchants, and enables developers to extend these with their own products and services. In addition, we partner with some of the most exciting commerce companies and startups in the world to further enhance our commerce operating system.
At merce, we are passionate about the people, businesses, and technologies that we support, and we believe this passion is reflected in our products and in our interactions with the developers and merchants who use our platform. We bring a lot of energy to our work, and we hold ourselves accountable for producing results that matter.
The merce ecosystem is at the forefront of commerce innovation for eBay Inc. We are looking for talented and motivated professionals who want to help make the merce experience remarkable for our developers, merchants, and consumers.
Primary Responsibilities
As an API technical writer in the product technology team, you will create docs that enable eBay, PayPal, Magento, and/or merce customers to innovate on the platform. You will also have the opportunity to provide creative input on our docs and products as our platform evolves.
Your main job will be to document commerce services, such as inventory and catalog management, search, order management, fulfillment, and/or other services. (See examples of eBay Developer Network, PayPal Developer Network, and merce Developer products ). Your audience will include novice and expert engineers, architects, product managers, hackers, affiliates, and merchants. You will write API reference docs, explain business and technical concepts, and describe functional details of our products. At times, you will juggle multiple projects and deliverables. You will also contribute to our evolving doc design and standards.
As a member of our doc team, you will be valued for your technical and subject matter expertise in the areas you document. This means you will be expected to develop your own understanding of our products, our audience, our business objectives, and our standards, and then use that knowledge holistically to craft your documentation.
These will be your primary responsibilities:
* Write API reference, conceptual, and task-oriented docs for a variety of commerce services
* Personally test services and capabilities that you document, to ensure doc accuracy and completeness
* Create XML, JSON, and/or REST samples to include in docs
* Demonstrate that you understand the technical and business needs of your customers
* Influence the design of the APIs you document
* Contribute to doc and product usability testing with third- party developers
* Participate actively in doc and product planning discussions
* Contribute to continuous improvement of doc standards, tools, and processes
* Establish and monitor a set of metrics that measure the success of your own documentation
Resume tip:We suggest you tailor your resume to highlight your past experience in these areas.
Job Requirements
Qualifications
We work closely with project, technical support, and evangelism teams, as well as with customers. While our docs cover more commerce topics than technology, we need to be reasonably "technical" in order to communicate effectively with our stakeholders and audiences, and in order to install and run development tools and test the APIs ourselves.
Our ideal candidate has all of these technical qualifications:
* Experience designing, writing, and usability-testing API reference docs
* 3+ years experience writing docs for developer audiences
* Able to articulate basic concepts and uses of Web services technologies (WSDL, XML, SOAP, JSON, and/or REST)
* Basic understanding of HTTP request-response protocol
* Basic understanding of W3C XML Schema (XSD)
* Basic ability to read, modify, and test sample code (e.g., JavaScript, PHP, Ruby, Perl, ASP, C#, or Java)
* Able to articulate basic database concepts at a conceptual level
* Comfortable authoring in HTML and XML using plain-text editors (no WYSIWYG)
* Experience with Adobe FrameMaker
* Nice to have: Experience authoring in Drupal or similar CMS
* Nice to have: Ability to code new apps from scratch
* Nice to have: Experience with localization (L10n)
* Nice to have: B.S. or higher in EE, CS, or equivalent
Plus, our ideal candidate has these qualities:
* Familiar with and enthusiastic about eBay, PayPal, and/or Magento
* Able to work independently, but also happy to co-author docs with other writers
* Able to organize your own work with minimal supervision, given project deadlines
* Proactively and independently learns new concepts and technologies to improve the quality of your docs
* Proven ability to focus on what's important (with an eye for subtleties that matter)
* Adapts to changes in priorities, projects, and processes with equanimity
* Builds great relationships with internal subject matter experts and external customers
Tip: Be prepared to discuss or demonstrate these qualifications and qualities during interviews.
If you're excited about this opportunity, we encourage you to apply (choose "All" subsidiaries in your search). If possible, please include links to relevant writing samples in your resume.
Education Bachelors Degree or Equivalent
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